Ready Documentation

Overview

Ready is a full-featured SMS platform built for businesses that need reliable, high-volume text messaging at competitive rates. It plugs directly into your CRM so every text, reply, and opt-out is tracked in one place.

Key capabilities:

• Single and bulk SMS sending with personalization
• Shared inbox for two-way conversations
• CRM with pipeline management, lead scoring, and list scrubbing
• Campaigns with A/B testing and Smart Send
• Automations with time-delay scheduling
• Real-time analytics: delivery rates, number health, and cost breakdowns
• Sub-account management for agencies
• Auto-rebill so you never run out of balance

Getting Started

Ready is available as a standalone platform or through the GoHighLevel marketplace. Setup takes under two minutes.

Standalone Signup

1. Go to app.tryready.com/signup and create your account with email or Google.
2. You'll land on your dashboard and can start sending trial messages immediately.
3. Complete 10DLC registration to unlock full sending volume and $25 added to your balance.

GoHighLevel Marketplace

1. Open the GHL marketplace and search for "Ready".
2. Click Install and authorize the connection.
3. Select the sub-account(s) you want to connect.
4. Ready appears in your sidebar. Click it to open the dashboard.

⚠️ Required, you must do this or SMS won't send through Ready in GHL

After installing, GoHighLevel requires one manual step: switch your Telephony Provider to Ready. GHL provides no API for this, so it can't happen automatically, until you switch it, your messages keep going out through your old provider and won't route through Ready.

1. Open Settings → Phone System
2. Click the "Additional Settings" tab
3. Open the "Telephony Provider" tab
4. Select Ready, then click Save

Initial Setup

To unlock full sending volume, you need to complete 10DLC registration and provision a phone number. You can send trial messages before registering, but this is required by US carriers for production use.

Step 1: Register Your Brand

Navigate to Settings → 10DLC and fill out your business details:

• Legal business name
• EIN (Employer Identification Number)
• Business industry and type
• Business address
• Contact information

Step 2: Register a Campaign

A campaign describes how you will use SMS messaging. Ready simplifies this process:

• Describe your business and messaging use case
• Ready's AI automatically generates your opt-in page, privacy policy, and terms of service
• Review and submit for carrier approval

Approval typically takes 1-3 business days.

Step 3: Phone Number (Automatic)

A phone number is automatically provisioned when your campaign is submitted, no manual step required. Ready uses your preferred area code from registration to provision a local 10-digit number. This typically completes within a couple of minutes.

You can purchase additional numbers anytime from Settings → Phone Numbers ($5/month each).

Sending SMS

Single Message

To send a one-off text message:

1. Go to the Call/Text tab in the dashboard.
2. Select your From Number from the dropdown.
3. Enter the recipient's phone number in the To field.
4. Type your message in the composer. The character counter shows segment count in real time.
5. Click Send Message.

Replies from the recipient appear in your Conversations inbox automatically.

Bulk Sending

For sending to multiple contacts at once, use Campaigns (covered in detail in the Campaigns section). You can also use the Call/Text tab to send to contacts selected from your CRM.

Personalization

Use merge fields to personalize each message:

• {first_name}: contact's first name
• {last_name}: contact's last name
• {name}: contact's full name
• {company}: contact's company name
• {phone}: contact's phone number
• {email}: contact's email address
• {rep}: assigned rep's first name (or account owner)

Example: "Hey {first_name}, just wanted to check in about your property on Main St..."

Understanding Segments

A segment is a 160-character portion of an SMS message. Messages longer than 160 characters are split into multiple segments:

• 1-160 characters = 1 segment
• 161-320 characters = 2 segments
• 321-480 characters = 3 segments

The character counter in the message composer shows the exact segment count before you send, so there are no surprises.

Sender-Number Formulas (GoHighLevel)

When you send SMS through GoHighLevel, you can control which of your numbers each message goes out from by dropping a short formula anywhere in your message. Ready reads the formula, applies it, and strips it out before the message is delivered: your contact never sees it.

Available formulas

• #from:auto# or #from:local#: Local presence. Sends from the number whose area code matches your contact (falls back to same-state, then a consistent number per contact). Best reply rates.
• #from:rotate#: Sticky rotation. Spreads sends across all your numbers, but the same contact always gets the same sender.
• #from:even#: Even split. Distributes evenly across your numbers (least-used first), with no stickiness.
• #from:+15551234567#: Fixed number. Always sends from the one specific number you enter.

Example

You type in GoHighLevel

Your contact receives

The #from:local# formula is removed, and the message is sent from a number that matches Sarah's area code. The message is still a single segment because the formula never counts toward the character total.

AI Message Writer

The AI Message Writer helps you craft high-converting SMS messages in seconds. Instead of staring at a blank screen, describe what you want to say and let AI do the writing.

How It Works

1. Click the AI Writer button in the message composer (available in Call/Text and Campaigns).
2. Describe your message intent in plain English. For example: "Follow up with a homeowner about selling their house, friendly tone, mention we buy as-is."
3. The AI generates 5 optimized message variations with different tones and angles.
4. Click any suggestion to use it. Edit further if needed.

Conversations

The Conversations tab is your shared inbox for all two-way SMS communication. Every inbound reply from a contact appears here in real time.

Features

• Unified inbox: all conversations from all phone numbers in one view
• Live updates: incoming messages appear within seconds, no manual refresh needed
• Contact context: see the contact's name, tags, pipeline stage, and notes alongside the conversation
• Quick replies: respond directly from the inbox with the full message composer
• AI-assisted replies: use the AI Message Writer to generate responses
• Message status indicators: see sent, delivered, and failed statuses at a glance

Filtering Conversations

Use the filter bar to narrow conversations by:

• Unread / All
• Phone number (if you have multiple numbers)
• Date range
• Contact tags or pipeline stage

CRM & Contacts

Ready includes a built-in CRM to manage your contacts, track engagement, and keep your lists clean.

Contact Management

• Import contacts via CSV upload or sync from your CRM
• Add contacts manually one at a time
• Custom fields for storing additional data (address, property type, etc.)
• Tags for segmentation and organization
• Notes attached to each contact for team collaboration

Pipeline

Track contacts through your sales or outreach process with customizable pipeline stages. New contacts start as New Lead by default. Create your own stages to match your workflow and move contacts between them manually or with automations.

Lead Scoring

Ready automatically scores contacts based on engagement signals:

• Replies: contacts who respond get higher scores
• Reply volume: more replies means higher engagement
• Opt-out requests: lower the score automatically

Use lead scores to prioritize follow-ups and filter your campaign recipients.

List Scrubbing

Keep your lists clean and compliant with built-in scrubbing tools:

• Landline detection: automatically identifies and flags numbers that cannot receive SMS
• DNC (Do Not Call) check: cross-references against known DNC lists
• Duplicate removal: finds and merges duplicate contacts
• Invalid number detection: flags disconnected or malformed numbers

Campaigns

Campaigns let you send a single message to hundreds or thousands of contacts at once. This is your tool for announcements and mass outreach.

Creating a Campaign

1. Go to Campaigns and click Create Campaign.
2. Name your campaign (internal only, contacts won't see this).
3. Write your message. Use merge fields like {first_name} for personalization.
4. Select your recipients: all contacts, specific tags, pipeline stages, or a custom filter.
5. Choose your sending method: Send Now, Schedule for a specific date/time, or enable Smart Send.
6. Review the estimated segment count and cost, then confirm.

Smart Send

Smart Send optimizes delivery order based on each contact's historical response patterns. Instead of processing recipients randomly, it analyzes when each contact has replied in the past and prioritizes delivery accordingly.

How it works: Ready looks at each contact's past inbound message times and reorders the send queue so contacts are reached closer to their typical response windows.

A/B Testing

Test different message variations to find what resonates with your audience:

1. When creating a campaign, click "Add Variation" to create a B message.
2. Write an alternative version of your message.
3. Set the test split (e.g., 50/50 or 20/80).
4. Ready sends each variation to a portion of your list and tracks reply rates.
5. After the test period, view results in the campaign detail page to see which version won.

Automations

Automations let you send a series of messages over time. Set it up once, and Ready handles the follow-ups.

Creating an Automation

1. Go to Automations and create a new automation.
2. Name your campaign and set the trigger (e.g., new contact added, tag applied, manual enrollment).
3. Add messages to the campaign. For each message, set:
   • Delay: how long to wait before sending (e.g., 1 day, 3 days, 1 week)
   • Message content: the SMS to send, with merge field support
   • Send window: restrict sending to business hours only (optional)
4. Set exit conditions: automatically stop the campaign if the contact replies or opts out.
5. Activate the campaign.

Campaign Management

• Pause / Resume: pause a campaign without losing progress; contacts resume where they left off
• Edit live campaigns: changes apply to new enrollees only; existing contacts continue the original version
• Performance stats: track enrollment counts and active contacts at each step
• Manual enrollment: add individual contacts or bulk-enroll from a tag or filter

Analytics

Ready provides detailed analytics so you can monitor performance, optimize campaigns, and maintain healthy sender reputation.

Usage Reports

The Usage Reports dashboard shows:

• Messages sent: total messages and segments over any date range
• Delivery rate: percentage of messages successfully delivered
• Reply rate: percentage of messages that received a response
• Opt-out rate: percentage of contacts who unsubscribed
• Cost breakdown: total spend by day, week, or month
• Balance remaining: current balance with projected depletion date

Number Health

The Number Health panel monitors each of your phone numbers for deliverability issues:

• Health score: numeric score (0-100) with status: healthy, warning, or flagged
• Spam reports: number of recipients who flagged your messages
• Auto-rotation: flagged numbers are automatically rested and rotated out

Delivery Analytics

Track how your messages perform:

• Delivery vs. failure rates: see what percentage of messages are getting through
• Failure reasons: why specific messages failed (invalid number, carrier block, opt-out, etc.)

Billing

Pricing Tiers

Ready uses volume-based pricing. The more you send, the lower your per-segment rate:

One-time 10DLC setup: $35 at brand submit (covers brand + campaign + first month of phone number).

Monthly fees after registration:

• Brand registration: $10/month
• Campaign registration: $20/month per campaign
• Phone number: $5/month per number

Total monthly for a standard setup (1 brand + 1 campaign + 1 number): $35/month.

Adding Balance

Add funds from Billing → Add Balance. Select a package or enter a custom amount. Payment is processed via your saved card on file.

Auto-Rebill

Never run out of balance mid-campaign. Auto-Rebill automatically tops up your account when your balance falls below a threshold you set.

Configure it in Billing → Auto-Rebill:

• Threshold: trigger when balance falls below this amount (e.g., $10)
• Rebill amount: how much to add (e.g., $50)

Payment Methods

Ready accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover). Manage your payment methods in Billing → Payment Methods.

Sub-Accounts

If you manage multiple businesses or clients, sub-accounts let you keep everything organized under one Ready login.

How Sub-Accounts Work

• Each sub-account has its own contacts, phone numbers, conversations, and billing
• Switch between sub-accounts from the dropdown in the top navigation
• Sub-accounts can be connected to individual workspaces or locations in your CRM
• Balance and usage are tracked separately per sub-account

Managing Sub-Accounts

• Add a sub-account: go to Settings → Sub-Accounts and connect a new location
• Switch accounts: use the account switcher in the top navigation bar
• Shared phone numbers: optionally share a phone number across multiple sub-accounts

Settings

The Settings page lets you configure your account, manage integrations, and customize your Ready experience.

General

• Account name and business details
• Timezone: controls scheduled send times and analytics
• Default from number: pre-select your primary phone number

10DLC

• View brand registration status
• View campaign registration status and trust score
• Submit new brand or campaign registrations

Phone Numbers

• Buy new phone numbers
• View active numbers and their assigned campaigns
• Release numbers you no longer need

Integrations

• Connect to your CRM
• Configure webhook endpoints for real-time event notifications
• API access for custom integrations

Compliance

• Opt-out keywords: customize the keywords that trigger automatic opt-out (STOP, UNSUBSCRIBE, etc.)
• Quiet hours: prevent messages from being sent during specified hours (e.g., 9 PM - 8 AM)

Integrations

Ready connects to anything, no-code tools, your own backend, or an AI agent. Pick the path that matches what you're building. The full step-by-step reference lives in docs/INTEGRATIONS.md; the highlights are below.

Frequently Asked Questions